Profile
Your profile contains your personal account information. The details you set here are associated with your account and appear in exported load plan reports.
Accessing Profile Settings
- Click Settings in the left sidebar
- Select Profile
Updating Your Name
Your full name appears in the "Prepared by" field on exported PDF reports. If you work in a team and produce reports for customers or internal handoffs, using your real name makes it clear who prepared the plan.
To update your name:
- Click in the Full Name field
- Edit the name
- Click Save Changes
The change takes effect immediately. Future PDF exports will use the new name.
Updating Your Email Address
Your email address is your login identifier and where LOP sends notifications and invoices.
To change your email:
- Enter the new email address in the Email field
- Click Save Changes
- A verification email is sent to the new address
- Click the link in the verification email to confirm
Your login email is not updated until verification is complete. If you do not receive the verification email within a few minutes, check your spam folder.
If you lose access to your current email address before verifying the new one, contact support at support@lop.tools to manually update your email. Always verify the new address promptly after initiating a change.
Changing Your Password
To change your password:
- In the Profile settings, click Change Password
- Enter your current password — this is required to verify your identity
- Enter your new password — minimum 10 characters. Common passwords are rejected, and the password may not contain your email address or organization name
- Enter the new password again in Confirm New Password
- Click Update Password
LOP does not display your current password and cannot retrieve it for you. If you have forgotten your current password, log out and use the Forgot Password link on the sign-in page to reset it via email.
After a successful password change, you remain logged in on the current device. Other active sessions (other browsers or devices) are not automatically logged out, but will require the new password on next login.
Profile Photo
LOP does not currently support profile photos. Your initials are displayed as an avatar in the navigation and on team management screens.
Account Information
The Profile page also shows read-only account information:
- Account created — the date your account was registered
- Current plan — your active subscription tier, with a link to billing settings
- Organization — the organization your account belongs to
Deleting Your Account
There is no self-service account deletion. Send deletion requests from your registered email address to privacy@lop.tools.
Deletion requests require manual handling. Cancelling a subscription does not itself erase account data; backups follow the Privacy Policy.
Export all plans and data you want to keep first — and note that exporting requires a paid plan, so do it before your paid period ends.
If your account belongs to an organization, identify the account and data covered by your request.
- Sole member — specify whether your request also covers the organization’s data.
- Other members remain — identify your personal data separately from shared organization records. Your request requires manual assessment.