Cancellation
You can cancel your LOP subscription at any time. Cancellation is straightforward and self-service — no need to contact support.
How to Cancel
- Go to Settings → Billing
- Click Cancel Subscription
- A confirmation dialog explains what will happen to your account and data
- Confirm the cancellation
You receive a confirmation email stating that your subscription will not renew and giving the date your paid access ends. It explains that your organization then moves to the Free plan, your plans and data are kept, and you can resubscribe at any time from Settings → Billing.
What Happens After Cancellation
Access During the Remaining Period
Cancelling your subscription does not immediately cut off access. Your account continues to operate at the cancelled plan's tier until the end of the current billing period.
For example, if you cancel on the 10th of the month and your billing period ends on the 30th, you have full access to all features through the 30th. You are not charged for the following period.
After the Billing Period Ends
Once the billing period ends, your account reverts to the Free tier. This means:
- You can create up to 3 plans per month
- Plans are limited to 20 items and 1 container
- Premium features (STEP import, AI analysis, ERP import, Excel export, templates) are no longer accessible
All your existing plans, items, templates, and data remain in your account. No data is deleted at this point.
Reverting to Free does not remove any plan. You can still open, view, edit and re-optimize every plan you created while on a paid plan — but exporting is a paid feature, so download any PDF, Excel or CSV files you need before your paid period ends.
Data Retention After Cancellation
Cancelling does not delete anything. Your account data — plans, items (including their processed 3D models), templates, and settings — stays stored, with no retention countdown and no automatic deletion. If you subscribe again later, everything is exactly where you left it.
| Timeline | Status |
|---|---|
| Cancellation date to billing period end | Full access at cancelled plan's tier |
| Billing period end | Account reverts to Free tier, all data preserved |
| After that | Data stays stored; nothing is deleted automatically |
To request account or data deletion, email privacy@lop.tools from your account address. Requests require manual handling; there is no self-service account deletion.
Exporting is a paid feature, so download anything you need before your paid period ends — once you are back on the Free tier you can still open and edit your plans, but you cannot generate PDF, Excel or CSV files from them.
Reactivating Your Account
You can reactivate your account at any time by subscribing again:
- Log in to your account
- Go to Settings → Billing or the Pricing page
- Select a plan and complete payment
All your data is immediately available again on reactivation. Your plans, items, templates, and settings are exactly as you left them — there is no window after which reactivating gives you an empty account.
Cancelling a Free Account
If you are on the Free tier (never subscribed or after a previous cancellation), there is no subscription to cancel. Leaving the account alone costs nothing — it simply stays on the Free tier.
To request account or data deletion, email privacy@lop.tools from your account address. Requests require manual handling; there is no self-service account deletion.
Export the plans you need while paid access lasts, before requesting deletion. Backups follow the retention described in the Privacy Policy.
Frequently Asked Questions
Will I receive a refund when I cancel? No. LOP does not issue refunds for unused portions of a billing period. Access continues until the end of the paid period.
What if I cancel an annual subscription early? Your access continues until the end of the annual period. No refund is issued for the remaining months. If you have a specific circumstance, contact support at support@lop.tools.
Can I pause my subscription instead of cancelling? Subscription pausing is not currently available. The closest option is to downgrade to the Free tier, which has no monthly charge.
I cancelled but I still see a charge — what should I do? Check the paid-access end date in your confirmation email. If a charge occurred after that date, contact support with your account email and the charge details.
I want to close my account but keep my export files — is that possible? Export the plans you need as PDF, Excel or CSV while paid access lasts, and save them locally. For account deletion requests, contact privacy@lop.tools. Downloaded files remain with you.