Cancellation
You can cancel your LOP subscription at any time. Cancellation is straightforward and self-service — no need to contact support.
How to Cancel
- Go to Settings → Billing
- Click Cancel Subscription
- A confirmation dialog explains what will happen to your account and data
- Confirm the cancellation
You receive a confirmation email with the cancellation date and the date your paid access ends.
What Happens After Cancellation
Access During the Remaining Period
Cancelling your subscription does not immediately cut off access. Your account continues to operate at the cancelled plan's tier until the end of the current billing period.
For example, if you cancel on the 10th of the month and your billing period ends on the 30th, you have full access to all features through the 30th. You are not charged for the following period.
After the Billing Period Ends
Once the billing period ends, your account reverts to the Free tier. This means:
- You can create up to 3 plans per month
- Plans are limited to 20 items and 1 container
- Premium features (STEP import, AI analysis, ERP import, Excel export, templates) are no longer accessible
All your existing plans, items, templates, and data remain in your account. No data is deleted at this point.
Reverting to Free does not remove any plan. You can still open, view, edit and re-optimize every plan you created while on a paid plan — but exporting is a paid feature, so download any PDF, Excel or CSV files you need before your paid period ends.
Data Retention After Cancellation
Cancelling does not delete anything. Your account data — plans, items (including their processed 3D models), templates, and settings — stays stored, with no retention countdown and no automatic deletion. If you subscribe again later, everything is exactly where you left it.
| Timeline | Status |
|---|---|
| Cancellation date to billing period end | Full access at cancelled plan's tier |
| Billing period end | Account reverts to Free tier, all data preserved |
| After that | Data stays stored; nothing is deleted automatically |
If you want your data removed, ask us: email support@lop.tools from your account address and we will delete it. Deletion is irreversible, and it only ever happens on request.
Exporting is a paid feature, so download anything you need before your paid period ends — once you are back on the Free tier you can still open and edit your plans, but you cannot generate PDF, Excel or CSV files from them.
Reactivating Your Account
You can reactivate your account at any time by subscribing again:
- Log in to your account
- Go to Settings → Billing or the Pricing page
- Select a plan and complete payment
All your data is immediately available again on reactivation. Your plans, items, templates, and settings are exactly as you left them — there is no window after which reactivating gives you an empty account.
Cancelling a Free Account
If you are on the Free tier (never subscribed or after a previous cancellation), there is no subscription to cancel. Leaving the account alone costs nothing — it simply stays on the Free tier.
If you want the account and its data removed, email support@lop.tools from the address the account is registered to and ask us to close it. Deletion is handled on request; there is no self-service delete button in the app.
Account deletion is permanent. Plans, items, templates, and uploaded files are removed and cannot be recovered. Export anything you want to keep first — and note that exporting requires a paid plan, so do it before your paid period ends.
Frequently Asked Questions
Will I receive a refund when I cancel? No. LOP does not issue refunds for unused portions of a billing period. Access continues until the end of the paid period.
What if I cancel an annual subscription early? Your access continues until the end of the annual period. No refund is issued for the remaining months. If you have a specific circumstance, contact support at support@lop.tools.
Can I pause my subscription instead of cancelling? Subscription pausing is not currently available. The closest option is to downgrade to the Free tier, which has no monthly charge.
I cancelled but I still see a charge — what should I do? Confirm the cancellation date in your confirmation email and check when the billing period ended. If a charge occurred after the billing period end date, contact support with your account email and the charge details.
I want to close my account but keep my export files — is that possible? Yes. Export the plans you want as PDF, Excel, or CSV files and save them locally, then email support@lop.tools to have the account closed. Files you have already downloaded are yours and are not affected by the account being deleted. Export while you are still on a paid plan — exporting is not available on the Free tier.