Managing Forwarders
The Forwarder Library is your organization's directory of freight forwarders — the companies you ask for shipping quotes. Saving a forwarder once means you can add it to any quote request without re-typing its details. The directory is shared across your whole organization.
Open it from Forwarders (🏢) in the left sidebar.
The Forwarders Page
The page has two tabs:
- Forwarders — your directory of forwarder contacts, where you add, edit, and remove them.
- Past Offers — the history of quote requests you've already sent. See Past Offers.
This page covers the Forwarders tab. A search box at the top filters the list by company, contact name, or email.
[Screenshot: Forwarders page with the directory list and the Forwarders / Past Offers tabs]
Adding a Forwarder
- On the Forwarders tab, click New Forwarder
- Fill in the form:
- Company — the forwarder's company name (required)
- Contact name — your contact person there (required)
- Email — the address quote requests are sent to (required)
- Phone — optional
- Country (ISO-2) — optional two-letter country code (e.g.
TR,DE,US) - Notes — optional free text for anything you want to remember about them
- Click Save
The forwarder now appears in your directory and is available to select whenever you send a quote.
[Screenshot: New Forwarder form with company, contact, and email fields]
The Email address is where quote requests are delivered, so make sure it's the inbox the forwarder actually watches for rate requests.
Editing a Forwarder
Click any forwarder in the list to open its details, change any field, and click Save. Edits apply everywhere the forwarder is used.
Removing a Forwarder
To remove a forwarder, open it and choose to delete it.
Deleting a forwarder is a soft delete — it disappears from your directory and can no longer be selected for new quotes, but it still appears in your Past Offers history. Quote requests you sent to that forwarder keep showing its company and email, so your records stay intact.
How Many Forwarders You Can Save
The number of forwarders you can keep in your directory depends on your plan:
| Plan | Forwarders |
|---|---|
| Free | 5 |
| Pro | 50 |
| Business and above | Unlimited |
If you reach your limit, remove a forwarder you no longer use or upgrade your plan. See Plan Limits for the full list of what each plan includes.
Next Steps
- Getting a Quote — send a load plan to the forwarders you've added
- Recording & Comparing Responses — enter and compare what they quote back