Upgrading & Downgrading
You can change your LOP subscription plan at any time from the Pricing page or from your billing settings. On a monthly subscription an upgrade unlocks the new tier right away and is billed at your next renewal; downgrades take effect at the end of the current billing period.
Upgrading Your Plan
Method 1 — From the Pricing Page
- Go to app.lop.tools/pricing (opens in a new tab) or click Upgrade in the navigation bar
- Review the plan tiers, choose your billing cycle (Professional is monthly; Business offers monthly or annual), and set your seat count. Prices can be displayed in USD, EUR or TRY for orientation — the currency you are actually charged in is set by the country you declare in the next step
- Click Get Started on the plan you want
- Give your buyer details. Select the country you are buying from — this is what decides your charge currency — and provide the phone number and city the payment provider requires of every buyer. If you are buying from Türkiye, you also declare whether you are a kurumsal (company, sole proprietorship or freelancer) or bireysel (individual) buyer; a kurumsal buyer supplies the details an invoice is issued against: VKN or TCKN, legal name (ünvan), tax office (vergi dairesi), and invoice address. See Billing Details & Invoicing for what each field is for
- Acknowledge the pre-checkout consents. Before payment, LOP asks you to confirm three statements required under Turkish distance-sales law: (1) that you have read and accept the Pre-Contractual Information Form and the Distance Sales Contract — both readable from the same step; (2) that the service begins immediately, and that you therefore lose the 14-day right of withdrawal; and (3) that you authorize the charge, all taxes included, and the automatic renewal of the subscription at the end of each period. All three must be checked to continue
- Complete the secure payment form (hosted by iyzico — Visa, Mastercard, and major debit cards are accepted)
Once payment is confirmed, your account is upgraded immediately — new features and higher limits are active right away.
Organizations on a complimentary plan (granted by LOP) see a notice on the Pricing page instead of checkout buttons — complimentary accounts are never billed, so there is nothing to purchase.
Method 2 — From Settings
- Go to Settings → Billing
- In the Current Plan section, click Upgrade Plan
- Select the target plan
- Complete payment as described above
Method 3 — From an Upgrade Prompt
When you hit a usage limit, the upgrade prompt contains an Upgrade Now button that takes you directly to the payment flow for the suggested plan.
What Happens Immediately After Upgrade
- Your new plan tier is reflected in Settings → Billing
- The monthly plan limit is updated immediately (or removed if upgrading to Business/Enterprise)
- All features of the new tier are unlocked
- Your usage counter is not reset on upgrade — it resets on your next billing period start date
If you upgrade shortly before your billing period resets (e.g., two days before the month end), your usage counter will reset at the normal time. Contact support if you need an immediate reset.
Upgrading from Free to Professional
Paid plans start when you subscribe. Upgrading from the permanent Free tier to Professional starts your subscription immediately — you are charged the subscription fee, billing begins from the upgrade date, and Professional features are unlocked right away.
Annual vs Monthly Billing
When subscribing, your billing cycle depends on the tier:
- Monthly billing — charged each month. Available on both Professional and Business. Cancel anytime with access through the end of the paid period.
- Annual billing — charged once per year at a discounted rate (equivalent to two months free). Business only. Cancel with access through the end of the annual period.
The billing cycle is fixed for the life of a subscription — monthly and annual cannot be switched on an existing subscription. To change cycle, cancel your current subscription (your paid access runs to the end of the period) and subscribe again on the cycle you want.
Downgrading Your Plan
When Downgrade Takes Effect
Downgrades take effect at the end of your current billing period, not immediately. This means:
- You keep your current plan's features and limits until the billing period ends
- On the next billing period start date, your account switches to the new (lower) tier
- You are charged the new tier's rate on the next billing date
On an annual subscription there is no downgrade to make: Business is the only annual plan. Moving to Professional means cancelling — access continues to the end of the annual term, and you then subscribe to Professional monthly.
How to Downgrade
- Go to Settings → Billing
- Click Change Plan
- Select the lower tier
- Confirm the downgrade
The change is confirmed on screen, and a banner on the Billing tab shows the scheduled plan and its effective date until it takes effect.
Downgrading to Free
Downgrading to the Free tier cancels your paid subscription. Access continues until the end of the current billing period, after which your account reverts to Free tier limits permanently (until you re-subscribe).
What Happens to Your Data When Downgrading
Downgrading does not delete any data. All plans, items, templates, and other data remain in your account. However, access to certain features is restricted once the downgrade takes effect:
| Scenario | What Happens |
|---|---|
| You have more than 3 plans and downgrade to Free | All plans remain accessible. You cannot create new plans until your monthly count falls below 3 (by waiting until next month's reset). |
| You have templates and downgrade to Free | Templates are preserved but cannot be applied until you upgrade again. |
| You have STEP models and downgrade to Free | 3D model files are retained. The items and their computed dimensions remain. New STEP uploads are blocked until you upgrade. |
| You have ERP import history and downgrade to Free | Import history is preserved. New imports are blocked until you upgrade. |
If you downgrade from Business to Professional, your custom logo branding is removed from future PDF exports. Previously exported files are not changed.
Proration
LOP does not create partial billing periods for plan changes:
- Upgrading on a monthly subscription — the new tier unlocks immediately and the new rate is charged on your next renewal date. Your renewal date does not move, and no partial period is created
- Downgrading — no refund or credit is issued for the unused portion of the current period. Access continues until period end, and the lower rate applies from the next renewal
Seats and Team Size
Paid plans are billed per seat, and seats follow your team size. The rules below are the same ones the app states when you add or remove someone.
Adding a member charges nothing today. The member gets access immediately, and your bill changes at your next renewal — it moves to the new seat count from that date. No partial period is created and your renewal date does not move.
Removing a member frees the access, not the charge. They lose access immediately, but their seat stays billed through your upcoming renewal; the reduction takes effect the period after that. There is no refund for the current period.
Spare seats stay with you — a seat you purchased but have not yet filled is never released just because it sits empty; your seat count only comes down when you remove a member, on the schedule above.
That is because seat billing follows the period's peak: what you pay for a period reflects the largest team you had during it, not the team you finished it with. Adding someone for a week and removing them still uses a seat for that period.
The 3-day grace. If you remove a member within 3 days of adding them, and no renewal has fallen in between, their seat is never billed — your upcoming renewal is unaffected. This is what makes a mistaken invite, or a member who turns out not to need access, free to undo.
Seats are managed in Settings → Team, which shows a seat meter and, when the meter is full, points you here to upgrade. See Organization Settings for how to add, remove, and reactivate members.
Payment Failures
If a renewal payment fails (expired card, insufficient funds, bank decline), LOP e-mails your organization admins and your subscription enters a past-due state.
- From 7 days past due — a reminder e-mail is sent and your organization is held at Free-tier limits until payment succeeds. Your data and your plan are untouched.
- From 14 days past due — the subscription is suspended and the app is locked until payment succeeds. All data is preserved.
To restore access, subscribe again from the Pricing page with a working card. LOP does not store your card details — they are held by iyzico — so there is no card-on-file to edit inside LOP.